The 2020 lockdowns revealed several gaps in the contact centre resiliency that multiple organisations are trying to plug. However, bridging this gap and offering the customers a better service is not a piece of cake. There are plenty of call-routing…
How to Port Your 1800-number to a New Service Provider in Australia?
Are you wondering if you can port an 1800-number to a new telco? The answer is yes! It is possible to keep the same number while changing the service provider. We’ve all been there, you sign up with a telco,…