Critical Information Summary - Call Tracking

The service is usually used to:

1. Play an announcement to the caller (legal requirement to notify caller if using call recording)
2. Route the call to a business line
3. If no answer, use call overflow to try a mobile phone
4. If no answer again, connect the caller to a Voice To Email service

The Routing and configuration for this service is all done in real-time, so you can make instant changes via the customer console.

The Call Tracking service is available as a standalone number. This Critical Information Summary covers its use as a standalone number.

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a Call Recording service is:

• $5.50 on the beginner plan.
• $3.30 on the serious plan.
• $2.20 on the marketer plan.

Call Recording service plans

(ALL PRICING LISTED HERE IS EX GST)

		Fixed Lines	Mobiles
Beginner	$5 per month	12 cents	32 cents	ORDER
Serious (20+ services)	$3 per month	5 cents	18 cents
Marketer (50+ services)	$2 per month	4 cents	16 cents

Inclusions

The following features are included for free: Call Recording, Voice To Email, Recording Announcements, Static Caller ID, Call Overflow and Time Based Routing. You can use all or only 1 of these features, they are all included free of charge.
The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
The pricing listed is for use as a stand alone service.
No additional charges for flag fall or call connection.
Configuration updates are free of charge and can be done through the customer console.

Exclusions

We will charge an administrative late payment fee of $22 inc gst if invoices aren't paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.

Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation

We require one months written notice for service cancellation.

Other Information

Monitoring Usage

We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

Call Recording services outside Australia

When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Call Tracking service.

Changing Plans and Billing Cycles

You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details